1st Line Support Engineer - Hybrid working

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment.

This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas.

As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times.

Role responsibilities  

Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation.

Candidates will have:

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• Previous experience in a 1st Line or Service Desk role, within a commercial setting
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• Proficient with Windows 10/11 and Microsoft Office 365.
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• Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin.
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• Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
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• Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools
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• Excellent communication and problem-solving skills with a customer-first mindset.
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• A drive to learn, develop, and progress within a technical environment.
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The salary for this role ranges from £28,000 to £32,000 depending on experience.